JML Cases Return Policy
At JML Cases, we are committed to ensuring customer satisfaction. If you experience any issues with your order, please review our return policy below.
1. Reporting Defects
• If you receive a defective or damaged item, you must report the problem within 1 working day of receiving the product.
• To report a defect, please email us at [sales@jmlcases.com] with your order number, a description of the issue, and photos of the defect.
2. Return Shipping Costs
• If you wish to return a defective or unwanted item, the return shipping costs will be borne by the customer.
• Once the item is received and inspected, we will notify you of the approval or rejection of your refund or replacement.
. To have a smooth return process, we are recommend you to use our original packaging to protect the returned product.
3. Eligibility for Returns
• To be eligible for a return, the item must be unused and in the same condition that you received it.
• The item must also be in the original packaging.
4. Refunds
• If your return is approved, we will process your refund or replacement within [30 days].
• Refunds will be issued by the way that both parties agreed during email conversation.
For any questions, please feel free to contact us at [sales@jmlcases.com].
One more time, thank you for choosing JML products.